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The Privacy Commitment of Homeloans Plus

 

Homeloans Plus and your Privacy...

 

Homeloans Plus handles personal and sensitive information on a daily basis and recognises and acknowledges that your privacy is important to you.

Homeloans Plus is committed to protecting your privacy and we abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law.

Personal Information

When Homeloans Plus refer to personal information we mean information from which your identity is reasonably apparent. The personal information we hold about you may also include credit information. The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation and any other information we may need to identify you. We may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.

Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans and any defaults. Usually credit information is exchanged between credit and finance providers and credit reporting bodies.

Why we collect personal information

Homeloans Plus collect personal information for the purposes of assessing your application for finance, managing that finance and managing our relationship with you. From time to time , we may offer you other products and services. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business.

Do we disclose your personal information

At Homeloans Plus we may exchange personal and credit information with the following types of entities.

  • Finance brokers, mortgage managers and persons who assist us to provide our products to you;
  • Financial consultants, accountants, lawyers and advisers;
  • Any industry body, tribunal, court or otherwise in connection with any complaint regarding the approval of management of your loan;
  • Businesses assisting us with funding for loans;
  • Trade insurers;
  • Any person where we are required by law to do so;
  • Any of our associates, related entities or contractors;
  • Your referees, such as your employer, to verify information you have provided;
  • Any person considering acquiring an interest in our business or assests;
  • Any organisation providing online verification of your identity;

 

Access and Correction to your personal information

If you require access to your personal information, held by Homeloans Plus, or require a copy of the Privacy Policy relating to your lender, please contact us on 08 84108777 or write to us at GPO Box 1602 Adelaide SA 5001

If any personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information within 30 days. If we refuse to correct personal information we will provide you with our reasons for not correcting the information.

How safe and secure is your personal information that we hold?

Homeloans Plus will take reasonable steps to protect your personal information by storing it in a secure environment. We may store the information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or desclosure.

Website Privacy

Our website contains links to the websites of third party providers ( third party websites ). If you have accessed third party websites through our website and if those parties collect information about you, we may also collect or have access to that information.

Cookies

We use 'cookies' to provide you with better and more customised service and with a more effective website.

A 'cookie' is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser. We use cookies for different purposes such as allocating a unique number to your internet browser, customise our website for you, statistical purposes, identify you have accessed a Third Party website and for security purposes.

IP ADDRESSES

Your IP address is the identifer for your computer when you are using the internet. It may be necessary for us to collect your IP address for your interaction with various parts of our website.

 

 

email : info@homeloansplus.com.au

phone : 08 8410 8777

mail :  Customer Feedback Homeloans Plus, GPO Box 1602, Adelaide SA 5001

All feedback will be acknowledged.

 

Complaints

 

If you are dissatisfied with the service you've received from Homeloans Plus, please contact us on 08 84108777.

We will advise you who will investigate your complaint and when you can expect an outcome. Our aim is to resolve all complaints within 2 working days.

In the event that we haven't been able to resolve your complaint, or you feel it has not been dealt with to your satisfaction, you can contact the Credit Ombudsman Service Limited (COSL).  COSL is an impartial, independent and free dispute resolution scheme.

The contact details for the Credit Ombudsman Service Limited are:

COSL
PO Box 252A
Sydney South
NSW 1235
Ph: 1800 138 422
www.cosl.com.au

 

 

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